To enhance the access to the government services, the UAE launched the region’s first mGovernment strategy, which is designed to take all electronic government (eGovernment) services to the next level of mobile government (mGovernment) service.
Over the next two years, the UAE government will work toward providing mGovernment services 24 hours a day, seven days a week.
By May 2015, the government aims to have UAE citizens connecting with the key government services through smartphone devices for services such as payments and identification purposes.
The mGovernment initiative was launched by Sheikh Mohammed bin Rashid Al-Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, in May 2013 with the aim of providing all UAE Government services to customers through mobile phones.
“Governments must be in synergy with the demands and expectations of the people in developing its services comprehensively, meeting the pace of smart device developments globally,” said Mohammed Abdullah Al Gergawi, UAE Minister of Cabinet Affairs.
He made these remarks while addressing the media during the government summit.
“Delivering mGovernment services seamlessly require new tools, new thinking and a new level of creativity, which we are implementing,” he said.
The mGovernment strategy of the UAE is based on four pillars. These are: establishing an environment for mGovernment to flourish; providing access capability and capacity of government entities; establishment of shared resources across government entities at a national level; and ultimately, achieving citizen happiness.