Abu Dhabi:His Highness Sheikh Hazza bin Zayed Al Nahyan, Ruler’s Representative in Al Ain Region, visited the TAMM Factory to review the advancements of the unified government services platform, TAMM. This platform has gained international recognition for utilizing artificial intelligence to enhance customer experience and streamline processes for the community.

According to Abu Dhabi Media Office, Sheikh Hazza was briefed on the latest developments at TAMM, which is part of the Department of Government Enablement – Abu Dhabi (DGE). He was welcomed by His Excellency Ahmed Tamim Hisham Al Kuttab, Chairman of DGE, and His Excellency Dr. Mohamed Abdulhameed Al Askar, Director-General of TAMM. During the visit, Sheikh Hazza emphasized the importance of placing citizens at the core of government services to improve their quality of life.

The TAMM Factory serves as a collaborative space where government entities and partners develop services focused on the needs and comfort of people. Sheikh Hazza commended the platform's achievements and the national talent contributing to Abu Dhabi's future, underscoring the significance of continuing to develop proactive services and adopting AI across the emirate.

His Excellency Ahmed Tamim Hisham Al Kuttab expressed pride in Sheikh Hazza's visit, noting it as a motivation for TAMM Factory teams to maintain Abu Dhabi’s leadership in AI-native government services. TAMM is recognized globally as a model for AI-driven government operations.

The platform, used by 4.9 million people, offers over 1,200 services from more than 49 partners, achieving a 94.5 percent satisfaction rate. It processes over 18 million transactions annually, with its AI Assistant handling 96 percent of inquiries without human intervention. Through AI-powered proactive services, TAMM AutoGov saves users AED17 million annually in late fees, and 5.6 million government working hours are saved each year.