Dubai: The Dubai Police's 901 Call Centre, dedicated to non-emergency situations and customer inquiries, managed a substantial volume of 542,686 communications, encompassing phone calls, emails, and instant messaging during the first half of 2025.

According to Emirates News Agency, Abdullah Ibrahim, Director of the Customer Happiness Centre at the General Department of Administrative Affairs, highlighted that the 901 Call Centre received 393,000 phone calls from customers across Dubai, handled 96,610 emails, and managed 53,076 instant messages via chat applications.

Abdullah Ibrahim stated that the 901 Call Centre is dedicated to fulfilling the Dubai Police leadership's vision of enhancing community happiness and making Dubai 'the safest city'. He noted that this objective is pursued by ensuring rapid responses to calls and utilizing modern technologies to address customer inquiries in multiple languages.

He further explained that the centre is organized into three main platforms for handling phone calls, emails, smart applications, and customer chat services. The first platform consists of specialized employees who manage phone calls and inquiries, concentrating on resolving complaints, suggestions, and requests.

He also mentioned that the 901 Call Centre provides a broad array of services to the public, including criminal-related services, traffic services, certificate issuance, and community support.