Abu dhabi: The General Directorate of Identity and Foreigners Affairs - Dubai (GDRFA Dubai) recently conducted a visit to SAS, a global leader in digital solutions and data analytics, to explore advancements in digital technologies, focusing on Agentic AI. The aim is to leverage these technologies to enhance government services, improve operational efficiency, and enable faster, more accurate decision-making.
According to Emirates News Agency, this initiative aligns with the objectives of the Dubai Annual Plan for Accelerating the Adoption of Artificial Intelligence Applications, as well as the Dubai Digital Strategy. A specialised workshop on Agentic AI was held, showcasing its capabilities in understanding objectives, planning tasks, interacting with systems and data, and executing multi-step processes within defined governance, security, and human oversight frameworks.
During the visit, the GDRFA Dubai delegation reviewed a variety of advanced digital applications and solutions. These included AI-powered drones for maritime rescue operations, real-time passenger flow analytics within airports, digital twin technologies for simulating operational scenarios, intelligent knowledge bases, and advanced monitoring and analytics tools. These technologies present new opportunities to optimise operational performance, enhance border management, and improve passenger movement and travel experiences.
Colonel Expert Khalid Ahmed bin Madia Al Falasi, Director General Assistant for Digital Services, emphasized that digital transformation has evolved from merely adopting emerging technologies to an institutional approach aimed at modernising government operations, improving efficiency, and anticipating future needs. This approach aligns with Dubai's vision of creating a more agile and innovative government.
He stated, "We are committed to building strategic partnerships with leading global companies to explore promising digital solutions and transform them into practical applications driven by real operational needs. This contributes to enhancing government services, enabling faster and more accurate decision-making, and reinforcing GDRFA Dubai's readiness to continue delivering world-class government services."