Sharjah: H.H. Sheikh Sultan bin Mohammed bin Sultan Al Qasimi, Crown Prince and Deputy Ruler of Sharjah and Chairman of the Sharjah Executive Council (SEC), chaired the SEC’s meeting at the Ruler’s Office. The meeting was attended by H.H. Sheikh Abdullah bin Salem bin Sultan Al Qasimi, Deputy Ruler of Sharjah and Deputy Chairman of the Executive Council, and H.H. Sheikh Sultan bin Ahmed bin Sultan Al Qasimi, Deputy Ruler of Sharjah and Deputy Chairman of the Executive Council.
According to Emirates News Agency, during the meeting, the Council reviewed several topics related to monitoring government performance, developing government services, and executing development projects to enhance the standard of living for citizens and residents of Sharjah. A significant decision was made to promote Sulaiman Khamis Rashid Al Naqbi to Director of the Kalba branch of the Social Services Department, elevating him to the grade of Department Director under the Special Jobs System of the Sharjah Government.
The Council also examined a presentation on initiatives aimed at improving operational performance and transaction management within the Sharjah Economic Development Department. These efforts focus on enhancing government services’ speed and efficiency, boosting operational productivity, and increasing the competitiveness of the business environment. The initiatives also aim to reinforce sustainable digital transformation and improve customer satisfaction.
Key initiatives include re-engineering the customer journey through digital transformation and artificial intelligence, implementing an extended work system to enhance service availability and response times, and automating transactions to reduce processing time and improve service quality. These measures have led to higher customer satisfaction rates, quicker transaction completions, and an increase in automated services.
SEC has directed all government entities to continue advancing and simplifying their services to meet the objectives of the Sharjah Programme for Enhancing Customer Experience. This directive is aimed at elevating the government services system to align with global best practices and standards.
Additionally, the SEC discussed the regulation of electric vehicle charging stations across Sharjah. The focus is on organizing the installation and operation of these stations, ensuring service safety and quality, and providing a reliable infrastructure for charging electric vehicles. The initiative also aims to offer reasonably priced services, ensure accessibility for all users, and enhance the readiness of the electrical distribution system to accommodate the growing adoption of electric vehicles in line with the emirate’s urban planning.