The Integrated Transport Centre (ITC) of the Department of Municipalities and Transport in Abu Dhabi announced the timings and operation of its Customer Happiness Centres, surface parkings, Darb toll gates, and public buses during the UAE 52nd Union Day Holiday.
Customer’s Happiness Centres
The ITC’s Customer’s Happiness Centres will be closed during the holiday starting from Saturday, 2nd December, 2023, and will resume working on Tuesday, 5th December, 2023. However, customers may continue to apply for ITC’s services online using the ITC’s website: www.itc.gov.ae, Darbi, Darb websites and apps, as well as through ‘TAMM” platform for digital government services in Abu Dhabi.
Customers will also be able to contact the unified Service Support Centre of the Department of Municipalities and Transport at 800850 or Taxi Call Centre: 600535353 to request services 24/7.
MAWAQiF Service
MAWAQiF surface parking fees will be free of charge as of Saturday, 2nd December, 2023, until 7:59 on Tuesday, 5th December, 2
023. Additionally, parking fees at the Musaffah M-18 truck parking lot will also be free of charge during the official holiday.
The ITC calls on drivers to avoid parking in prohibited areas and to avoid behaviours that would hinder traffic flow. The ITC also urges drivers to park properly in the designated parking areas and to refrain from parking in residential parking spaces from 21:00 until 8:00.
Darb Toll Gate System
The ITC has also announced that the Darb toll gate system will be free of charge during the holiday on Saturday, December 2nd, 2023. Toll gate fees will be reactivated on Tuesday, 5th December, 2023 during peak hours (from 07:00 to 09:00 and from 17:00 to 19:00).
Public Bus Services
As for public bus services and schedules in the emirate of Abu Dhabi over the holiday, the ITC stated that the bus services will operate according to the schedule followed during weekends and official holidays, while conducting additional regional and intercity trips. The service will also operate additional
trips during the Union Day holiday to transport passengers to and from the Sheikh Zayed Festival.
Source: Emirates News Agency